Delivery Manager

• The Delivery Manager is responsible for delivering the value we have committed to our clients. The DM manages the short, mid, and long term health and performance of the team and is the primary operational contact for the client.

Responsibilities

• Account Delivery Responsible for ensuring that the overall process is going smoothly: team members are productive and satisfied with the project, client/team communication is going well, and good value is being delivered to the client.
• Oversee and ensure clients a high delivery quality for all the different projects through effective relationships and processes.
• Works closely with the Sales Executive in planning for rate increases, team member issues, and client feedback. Creates and accurately and timely updates financial aspects of the account.
• Performance/Team: Enhance and facilitate the team's performance, and work with HR and Personnel Managers as needed to ensure the successful resolution in case of performance issues of any team members.
• Agile Culture Responsible for being Scrum Master for the client when needed.

Skills and Experience

• Educational background in the field of computer science or strong management experience in software (more than 5 years).
• Excellent client-facing and internal communication skills.
• People-oriented.
• Good identifying goals and objectives, and motivating and leading others towards their achievement (Leadership).
• Proven knowledge of agile mindset and different frameworks (SAFe is a plus) in the information technology sector or Software Project Management equivalent (Willing to learn either of those).
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent client-facing and internal communication skills.
• Be a team player and be able to work with other areas and roles.
• Good negotiation skills.
• Knowledge of risk management strategies.
• Experience managing budgets.
• Experience in cloud, analytics, or technology modernization projects is a plus.