About Us

Based in Austin, TX, Growth Acceleration Partners (GAP) is the leading full-lifecycle software-development company. GAP partners with mid-large enterprises to provide cutting-edge analytics expertise and to build custom cloud and mobile applications. Our engineering centers are located in Costa Rica and Colombia.

Description

We are looking for a Delivery Director that shares our values of Greatness, Agility, and People to be responsible for building and maintaining relationships with clients and key customers within client companies. A strong relationship with the GAP Sales department will be required targeting account health and growth through consistent delivery.

The Delivery Director will be assigned a project or multiple projects at a time, so it is important to handle multiple responsibilities and adhere to deadlines.

As a Delivery Director, you must have an impressive history in Software delivery and Agile development.

Responsibilities

• Account Delivery: Oversee and ensure high quality, prompt and profitable delivery of all different client projects through effective relationships and processes.
• Issues management: First-tier of escalation, proactively work with other team members in his account to manage potential issues and solve them effectively.
• Accounts support: Support other Delivery managers given his seniority to effectively resolve issues.
• Mentoring: Onboard and grow new delivery managers to succeed in their accounts and career development.
• Resourcing: Regularly review and monitor resourcing requirements to ensure effective delivery and grow opportunities.
• Agile Consulting: Provide guidance to clients in agile implementations: identifying opportunities or risks and determine the course of action. Partner with the client to a successful outcome.
• Continuous improvement: Identify and implement improvement and innovation opportunities to manage projects efficiently.
• Strategies: Work with the Delivery department creating and executing strategies for company expansion and continuous improvement.
• Ambassador leader for the Hub and Spokes of the region where this person belongs
• Develops a deep understanding of GAP core and areas, partnering with multidisciplinary teams and influencing stakeholders (at all levels) to drive active participation of people at the Hubs and Spokes activities
• Act as a mentor for a group of community members who will become future leaders of the Hubs and Spokes (Leader of leaders)
• Builds, experiments, and scales programs and actions to help leaders to achieve their goals and share success cases that could be applied across a wider set of locations and accounts
• Communicate, discuss and analyze opportunities to foster and nurture GAP's culture, and strengthen relationships among the members of the Hubs and Spokes (ex. Colombia and Peru)
• As part of the Hub leadership team, define common objectives which support GAP strategies to enable programs and actions that create and boost a connections and sense of belonging

Skills and Experience

• Great educational background in the field of computer science.
• Proven working experience in the information technology sector, particularly project management (more than 10 years).
• Proven experience with multicultural teams
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal English communication skills.
• Solid organizational skills including attention to detail.
• Good managing and coaching skills to manage and coach managers and the project team to successfully deliver solutions
• Identifying goals and objectives, and motivating and leading others towards their achievement
• Able to monitor the team performance against plans.
• Keeping overall objectives and strategies in mind.
• Personnel management experience.
• Proven experience as an agile facilitator and leading teams.
• Experience with USA clients is a plus

is a plus